Privacy Policy

Welcome to the onapothak.lk multi-vendor multiproduct ecommerce website operated by Dinrich International (Pvt) Ltd. At www.onapothak.lk, we understand and respect the importance of your privacy and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us in any way. Please read this policy carefully to understand our practices regarding your personal information. This document outlines the Company's policies and procedures concerning the gathering, utilization, and sharing of data obtained from users, buyers, sellers, and visitors of www.onapothak.lk. We want to emphasize that the Company will only employ user information in accordance with the guidelines set forth in this Privacy Policy. Every individual accessing or using www.onapothak.lk is expected to adhere to these Privacy Policy guidelines.

Our Privacy Policy is designed to clarify how we gather, employ, and disclose your personal information, subject to specific conditions. Moreover, this policy outlines the security measures we've implemented to safeguard your personal data. It details your choices concerning the collection, utilization, and sharing of your personal information.

Your Data Privacy 

At www.onapothak.lk, safeguarding your data and ensuring customer confidentiality are our top priorities. We may collect personal information such as your name, contact details, email address, shipping address, ID number and payment information when you make a purchase or create an account on our website. This privacy policy provides comprehensive guidelines on how www.onapothak.lk handles your personal information. Additionally, we detail the utilization of the personal data you share with us when you browse our website and access its various services.

Collection of Personal Data

We are committed to ensuring transparency when it comes to the collection of your personal data. The information we gather may include your name, email address, and similar identification details, as well as data related to online purchases and your website navigation.

When you provide your data, we will always specify whether it is voluntary or necessary to fulfill a particular action, such as completing a transaction in our web shop. Your personal data is collected in one or more of the following situations:

• When you make online purchases at www.onapothak.lk.
• When you subscribe to our newsletter.
• When you create a customer account at www.onapotha.lk.
• When you establish a vendor/seller account at www.onapothak.lk.
• When you participate in one of our competitions (if available).

If you use your name, contact number, or email address in more than one of the scenarios listed above, your personal data will be stored in a single location. This ensures that your information is readily available when you shop at www.onapothak.lk, and you won't receive duplicate marketing materials from onapothak.lk.

Data Collection from buyers 

When you're a buyer on Onapothak.lk, we collect the following information:

• Identity Data: Your name, gender, profile picture, and date of birth.
• Contact Data: Billing and delivery addresses, email address, and phone numbers.
• Biometric Data: Voice and facial features for voice search and site use.
• Billing Account Information: Bank account details, credit card information, and payment data (collected directly by affiliates or third-party payment providers).
• Transaction Records: Order and payment details, user clicks, and product-related data.
• Technical Data: IP address, login data, browser info, device details, cookies, and device technology.
• Profile Data: Username, password, account settings, order history, preferences, feedback, and survey responses.
• Usage Data: Information on how you use the site, including time spent, searched items, access times, and referring websites.
• Location Data: Captured location in photos or videos shared on the site.
• Marketing and Communications Data: Your marketing preferences, communication preferences, and chat/email/call history.
• Additional Information: Information requested for identity verification, due diligence checks, or compliance with authorities, such as government-issued identification.

If you are a buyer, we process your information for the following purposes:

1. Processing Orders for Products:

• We process orders submitted through the Site.
• Your personal information may be shared with third parties (e.g., logistics partners) for product delivery.
• We keep you updated on the delivery status of your products.
• Customer support is provided for your orders.
• We verify and process payment transactions, which may involve transferring payment information to third-party payment service providers.
  
  

2. Providing Services:

• We facilitate your use of services and access to the Site.
• Your account is administered by us.
• Your name, username, or profile may be displayed on the Site, including any reviews you post.
• We respond to your queries, feedback, claims, or disputes, either directly or through third-party service providers.
• Your participation in campaigns, mobile games, or other activities may be displayed on scoreboards on the Site.
  
  

3. Marketing and Advertising:

• We provide you with information you may find useful or have requested (if you've opted to receive it).
• Occasional marketing or promotional information about products and services on the Site is sent (if you've opted to receive it).
• We conduct marketing and advertising activities.
  
  

4. Legal and Operational Purposes:

• Verify your identity for fraud detection.
• Compare and verify information with third parties for accuracy.
• Process complaints, feedback, and enforcement actions.
• Generate statistics and research for internal and statutory reporting.
• Store, host, and back up your personal data.
• Investigate violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, or misconduct.
• Perform due diligence checks.
• Comply with legal and regulatory requirements, including law enforcement requests.
• Take necessary actions to prevent threats to life, health, or safety.
  
  

5. Analytics, Research, Business, and Development:

• Understand your user experience on the Site.
• Improve Site layout and content for users.
• Identify visitors on the Site.
• Conduct surveys and research on user demographics and behavior.
• Derive attributes based on provided personal data to provide targeted information.
• Analyze usage and activity trends.
• Develop our products and services further.
  
  

6. Other:

• Any other purpose for which we have obtained your consent.
• Conduct automated decision-making processes in line with the above purposes.
• This revision organizes the information into distinct sections for better readability and comprehension.

Data Collected from Sellers

When you're a seller on Onapothak.lk, we collect the following information:

• Identity and Contact Data: This includes your name, date of birth or incorporation, company details, address, email, phone number, and business-related information like registration numbers and tax details.
• Account Data: Information related to your bank accounts, statements, credit cards, and payment details. Some of this may be collected by our affiliates or third-party payment providers.
• Transaction Data: Details about orders, payments, and other product and service-related information.
• Technical Data: Technical information about your devices, including IP address, login data, browser details, device identifiers, cookies, and other relevant data.
• Profile Data: Your username, password, order history, preferences, feedback, and survey responses.
• Usage Data: Information on how you use the site, including time spent, items searched, access times, and referring websites.
• Location Data: Data related to location when shared through photographs or videos uploaded to the site.
• Marketing and Communications Data: Your marketing and communication preferences, as well as chat, email, or call history with third-party seller service providers.
• Additional Information: Data requested for authentication purposes, like copies of government-issued identification, or in cases where we suspect violations of our Privacy Policy or Terms of Use.
  
  

For Sellers, we collect and use your information for the following purposes:

1.  Providing Services:

• Facilitating your use of the Site.
• Shipping or delivering products listed or sold through the Site, which may involve sharing information with logistics partners or regulatory authorities.
• Responding to your queries, feedback, claims, or disputes.
• Verifying your documentation for onboarding as a seller.
• Administering your account (if applicable).
• Displaying your name and profile on the Site.
• Handling financial transactions and payment verification.
• Assessing loan applications or credit risk assessments.
• Providing logistics services and facilitating product returns.
  
  

2.  Marketing and Advertising:

• Sending marketing materials about products and services on the Site (if you've opted to receive them).
• Assisting in marketing and advertising efforts.
  
  

3.  Legal and Operational Purposes:

• Producing statistics and research for reporting and record-keeping.
• Storing, hosting, and backing up your data.
• Preventing and investigating violations, fraud, unlawful activity, or misconduct.
• Complying with legal and regulatory requirements.
• Addressing threats to life, health, or safety.
• Handling complaints, feedback, enforcement actions, and content takedowns.
• Verifying information with third parties for accuracy.
• Facilitating fraud detection and takedown of prohibited items.
  
  

4.  Analytics, Research, Business, and Development:

• Auditing data downloads.
• Understanding user experiences.
• Improving site content and layout.
• Conducting surveys and research on user demographics and behavior.
• Developing technology, including voice recognition through machine learning.
• Analyzing data, testing, and monitoring trends.
• Enhancing products and services.
• Gaining insights into sellers.
  
  

5.  Other :

• Any other purposes you've consented to.
• Conducting automated decision-making processes aligned with these purposes.
• This concise version retains essential details while streamlining the information for clarity and readability.

Use of Personal Data

The personal data we collect is utilized in various ways, including:

• Processing orders in our web shop.
• Managing user accounts and profiles.
• Facilitating participation in competitions and other events.
• Sending marketing materials, such as event invitations and discount codes.
• Gathering and assessing consumer reviews.
• Maintaining a record of purchase history.
• Generating statistics.
• Conducting other marketing initiatives.
  
  

Please note that we will only use your personal data for sending marketing materials if you have provided explicit consent, unless applicable legislation allows us to contact you without prior consent.

At www.onapotha.lk, we collect statistics on which areas of the site our users visit and their product preferences. This data does not contain any personal information. We use this collected data to enhance the website and gain insights into users' interactions with it. We analyze how our users navigate the site to make improvements. However, we are unable to track your online activities outside our site once you leave.

Additionally, we compile information about the product preferences of our users as a whole. This data is also employed to enhance both the website and our products. We do not sell or disclose information regarding how users navigate and utilize our website. Furthermore, we do not sell or disclose your purchase history to third parties. Your data privacy is a top priority for us.

• We'll use your information to manage your account, process payments, enhance our website, identify visitors, conduct demographic research, and send you relevant information, provided you've consented to it.
• We may contact you via email for marketing purposes, but you can unsubscribe anytime through our mobile app settings or email materials. We may also send newsletters from us and related companies.
• To deliver products, we may share your name and address with third parties. Ensure accurate and updated information on our site. You can update your data in your account.
• Your order details are securely stored but not directly accessible. You can access them by logging into your account on the site for order status, address management, and bank details for refunds. Protect your login information.
• We may use your personal info for opinion and market research, but it's anonymous and only for statistical purposes. Your survey answers won't be shared with third parties unless you choose to participate in competitions, in which case your email may be disclosed separately.
• We may anonymize user data for general usage analysis, but it won't identify you personally.

Data Sharing with Other Parties

As a general policy, we do not share your personal data with third parties unless we have obtained your explicit consent. However, to facilitate the delivery of goods, we may share relevant information with the shipping/delivery company that www.onapothak.lk utilizes.

In specific situations and in strict adherence to relevant legislation, there may be instances where we are required to share information with public authorities or law enforcement agencies. For instance, we may disclose information to law enforcement in cases of suspected credit card fraud.

In the event of a reorganization or a complete or partial sale of the company, any data disclosure during such circumstances will adhere to the current legal requirements for processing personal data, as necessary. Your data privacy and security are our top priorities in all scenarios.

Sharing with Data Processors

We may disclose your personal data to partners of www.onapothak.lk who provide services on our behalf, such as managing newsletter distributions. These partners exclusively handle personal data on behalf of www.onapothak.lk and strictly adhere to our instructions.

Deletion of Personal Data

We will delete your personal data when it is no longer required for processing in connection with any of the purposes outlined in above. Nevertheless, data may be processed and retained for an extended duration in anonymized form.

Cookies

We use cookies and similar technologies to enhance your browsing experience on our website. You can manage your cookie preferences through your browser settings.

To enhance your online experience, we may utilize cookies on our website. It's important to note that accessing www.onapothak.lk does not require you to accept cookies. However, please be aware that the 'cart' functionality on www.onapothak.lk and the process of placing orders may necessitate the activation of cookies.

Cookies are small files that our server identifies as unique users of your computer when you visit specific pages on www.onapothak.lk. These files are stored on your computer's hard drive by your Internet browser. Cookies can be employed to recognize your Internet Protocol (IP) address, which can save you time by allowing you to remain logged in to the site when you return. We use cookies solely for your convenience while using www.onapothak.lk. For instance, they help remember your identity, so you don't have to re-enter your email address when making changes to your shopping cart. Our use of cookies is not aimed at obtaining or utilizing any other information about you, including targeted advertising.

It's worth noting that you have the option to configure your browser to reject cookies. However, doing so may limit your ability to use www.onapothak.lk to its full extent. We want to emphasize that our use of cookies does not involve any personal or sensitive information and is entirely free from viruses.

Security

We have implemented robust technical and security measures to prevent unauthorized or unlawful access, accidental loss, or any form of destruction or damage to your information. When we collect data through our website, your personal details are gathered on a secure server, and our servers are fortified with firewalls. As part of our security procedures, there may be instances where we request proof of identity before disclosing personal information to you. It's important to note that you bear the responsibility for safeguarding your password and your computer against unauthorized access.

It's important to be aware that no method of transmitting data over the Internet or storing it electronically can be considered entirely infallible. While we cannot guarantee absolute security, we are committed to the ongoing enhancement and review of our information security measures, always striving to protect the security of your information to the best of our abilities.

Your Rights

You have the right to be informed about the personal data we process about you, with certain legislative exceptions. Additionally, you can object to the collection and further processing of your personal data, including profiling and automated decision-making. Furthermore, you have the right to have your personal data corrected, deleted, or blocked. You also have the right to receive information about the data you have provided to us and the option to have this information transferred to another data controller (data portability).

Withdrawal of Consent

You may withdraw any consent you have given at any time, and we will delete your personal data unless we can continue processing it for another legitimate purpose. If you wish to withdraw your consent, please contact us.

Links to Other Websites, Etc.

Our website may include links to other websites or integrated sites. We are not responsible for the content of other companies' websites or their practices concerning the collection of personal data. When you visit other websites, please review the owners' policies regarding personal data protection and other relevant policies.

Minors

We don't sell products to individuals under 18, and we don't knowingly collect their personal data. By using our site, you confirm that you are over 18.

If you allow a minor to use your account to make purchases on our site, you accept responsibility for their actions and data processing in line with this Privacy Policy.

We're not responsible for any unauthorized account use, whether by you, someone you authorize, or unauthorized users. It's your responsibility to prevent misuse of the site.

Complaints

If you have any complaints regarding the processing of your personal data, please don't hesitate to contact us via email, telephone, or letter. Our contacts details are listed in under contact listing in this site.

Updates to this Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly. Please check this policy periodically to stay informed about how we handle your personal information.