FAQ

1. How do I create an account as a buyer on this platform?

To register as a buyer, click the "Sign Up" or "Create Account" option found at the top-right section of the website. Provide the necessary details like your name, email address, and chosen password. Proceed by following the prompts on the screen to finalize the registration process.

2. How can I become a seller/vendor on this platform?

To become a seller, click on the “Be a Seller” link, typically located in the footer navigation of the website. Fill out the application form with the necessary details about your store and the products you intend to sell. Our team will review your application, and upon approval, you'll receive instructions to set up your vendor account.

3. Can I purchase both new and used books on this website?

Yes, we offer both new and used books. Each product page explicitly states if the book is in new or used condition, providing clarity to our customers.

4. What are the accepted payment methods for purchasing books?

We welcome various payment options, including credit/debit cards, as well as the convenient cash-on-delivery method. You'll see the available payment methods clearly presented at the checkout stage for your selection.

5. How do I place an order for a book?

To initiate an order, go to the product page of the desired book, choose the quantity, and then click on the "Add to Cart" button. Move on to the checkout phase, where you'll input shipping particulars and payment information to finalize and confirm your order.

6. Are there any Delivery charges associated with my order?

Delivery charges vary based on your location, the weight of the package, and the delivery method chosen. The total shipping cost will be calculated and displayed during the checkout process before you confirm your order.

7. What is the estimated delivery time for my order?

The estimated delivery time depends on your location and the shipping method selected. Typically, delivery times range from a 3 to 10 working days. You will receive a confirmation email with tracking information once your order is shipped.

8. How can I track my order once it's placed?

Once your order is dispatched, you'll receive a tracking number via email. Use this number to track your order's progress on the respective courier company's website or you can check the order status from onapothak.lk.

9. What is the return and exchange policy for books?

After we dispatch your order, you'll receive an email containing a tracking number. Utilize this tracking number to monitor the progress of your order through the courier company's website or by checking the order status on onapothak.lk.

10. How can I cancel my order, and what is the cancellation policy?

To cancel your order, contact our customer support team as soon as possible. Cancellation policies and procedures can be found on our "Cancellation Policy in terms and condition” section.

11. What do I do if I have an issue with the quality of the book I received?

If you encounter any quality issues with a book, please contact our customer support team immediately. We will assist you in resolving the matter and ensuring your satisfaction.

12. How can I reset my password or recover my account if I forget my login information?

To reset your password or recover your account, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password or recover your account using the email associated with your account.

13. Who is eligible to sell on our platform?

We welcome various types of sellers, including bookshops with valid business registrations, online Facebook sellers, online stores, as well as individual sellers without formal business registrations. We aim to provide a platform that accommodates a diverse range of sellers, enabling them to showcase and sell their books to a wider audience.

14. Is it possible to sell without registration on this platform?

Yes, you can post your advertisement on our classified ads section without the need for registration. It provides a hassle-free way for individuals to list their items and connect with potential buyers.

15. What should I do if the book I'm looking for is not listed on onapothak.lk?

If you can't find the book you're looking for on our platform, there are two options:

- Post an advertisement in the "Wanted to Buy" section expressing your interest in purchasing the specific book.

- Provide details about the book through the "Find a Book" section, and we'll assist you in locating it.